Exchange Policy for Folkfave

1. Overview

At Folkfave, we are committed to delivering quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a structured exchange process subject to the terms outlined below.

This policy governs all product exchanges made through our website.

2. Eligibility for Exchange

You may request an exchange if the following conditions are met:

The request is made within 7 days of delivery
The item is unused, unwashed, and in original condition
All original tags, packaging, and accessories are intact
A valid order confirmation or invoice is provided

3. Valid Reasons for Exchange

We accept exchanges under the following conditions:

3.1 Defective or Damaged Product

Manufacturing defects
Torn, broken, or visibly damaged items upon delivery

3.2 Incorrect Item Delivered

Wrong product, size, or color sent by Folkfave

3.3 Size or Fit Issues

Applicable only if:
- The product has multiple size options
- The requested size is available in stock

4. Non-Exchangeable Items

The following items are not eligible for exchange:

Products marked as Final Sale / Non-Exchangeable
Items damaged due to customer misuse
Products returned without original packaging or tags
Personal-use items such as:
- Innerwear
- Hijabs (if used or opened)
- Accessories (subject to hygiene considerations)

5. Exchange Process

To initiate an exchange:

Contact our support team within the eligible timeframe:
- Email: exchange@folkfave.com
- Website: https://folkfave.com
Provide:
- Order ID
- Product details
- Reason for exchange
- Clear images (if damaged/incorrect)
Approval Process:
- Our team will review and respond within 24–48 hours
Product Return:
- Once approved, you will be instructed on how to return the item
Replacement Dispatch:
- After quality inspection, the replacement product will be shipped

6. Exchange Charges

Defective / Incorrect Item:
- Exchange is free of charge
Size / Preference Change:
- Delivery charges may apply
- Customers may bear return shipping costs

7. Reverse Pickup & Delivery

Reverse pickup service may be available depending on your location
If not available, customers must self-ship the product using a reliable courier

Folkfave is not responsible for items lost or damaged during return transit.

8. Stock Availability

All exchanges are subject to product availability. If the requested replacement is unavailable:

You may choose:
- An alternative product of equal value
- Store credit (if applicable)

9. Inspection & Approval

All returned items undergo a quality inspection. Folkfave reserves the right to:

Reject exchanges if conditions are not met
Return the item back to the customer

10. Important Notes

Exchange requests outside the stated timeframe will not be accepted
Products purchased during promotional campaigns may have different exchange terms
Shipping timelines may vary depending on location and logistics partners