Last Updated: 01.04.2026
1. Overview
At Folkfave, we strive to ensure customer satisfaction by delivering high-quality products. If you are not fully satisfied with your purchase, you may request a return or refund subject to the terms outlined in this policy.
This policy applies to all purchases made through our website.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The request is initiated within 7 days of delivery
- The item is unused, unwashed, and in original condition
- All original tags, packaging, and accessories are intact
- A valid order confirmation or invoice is provided
Failure to meet these conditions may result in rejection of the return request.
3. Valid Reasons for Return
Returns are accepted under the following circumstances:
3.1 Defective or Damaged Product
- Manufacturing defects
- Physical damage identified upon delivery
3.2 Incorrect Product Delivered
- Wrong item, size, or color sent by Folkfave
3.3 Product Not as Described
- Significant mismatch between product and website description
4. Non-Returnable Items
The following items are not eligible for return:
- Products marked as Final Sale / Non-Returnable
- Items damaged due to customer misuse or negligence
- Products returned without original packaging or tags
- Personal-use items, including:
- Innerwear
- Used or opened hijabs
- Accessories (subject to hygiene considerations)
5. Refund Policy
5.1 Refund Eligibility
Refunds are issued only after the returned item passes inspection.
5.2 Refund Method
- Refunds will be processed via:
- Original payment method, or
- Store credit (where applicable)
5.3 Refund Timeline
- Inspection: 1–3 business days after receiving the product
- Refund processing: 5–10 business days after Inspection & depending on payment provider
6. Return & Refund Process
To initiate a return:
- Contact our support team within the eligible timeframe:
- Email: refund@folkfave.com
- Website: https://folkfave.com
- Provide:
- Order ID
- Product details
- Reason for return
- Clear images (if damaged/incorrect)
- Approval Process:
- Requests are reviewed within 24–48 hours
- Return Shipment:
- Once approved, you will receive return instructions
- Inspection & Refund:
- Refund will be processed after successful inspection
7. Return Shipping & Charges
- Defective / Incorrect Product:
- Return shipping is covered by Folkfave
- Customer Preference (e.g., dislike):
- Return shipping costs may be borne by the customer
- Original delivery charges are non-refundable
8. Reverse Pickup
- Reverse pickup may be available in selected locations
- If unavailable, customers must ship the product using a reliable courier
Folkfave is not responsible for items lost or damaged during return transit.
9. Order Cancellation
- Orders may be canceled before shipment only
- Once shipped, cancellation is not possible; customers must follow the return process
10. Inspection & Approval Rights
All returned products undergo quality inspection. Folkfave reserves the right to:
- Approve or reject return requests
- Deny refunds if policy conditions are not met
- Return the item back to the customer
11. Store Credit Option
In certain cases, refunds may be issued as store credit, which:
- Can be used for future purchases
- May have validity conditions
12. Important Notes
- Requests submitted after the return window will not be accepted
- Products purchased during promotional campaigns may have modified return terms
- Processing times may vary due to logistics or payment provider delays
13. Contact Information
For return and refund inquiries:
- Email: refund@folkfave.com
- Website: https://folkfave.com
- Business Name: Folkfave
